Shipping Policy
Last updated: October 8, 2026
Shipping Options & Delivery Times
Digital Products
Digital books (PDF format) are emailed to you within 2 hours of completing your order, with a link to download them.
Printed Books
Printed books are made as an A5 (148×210mm) saddle-stitched softcover book by our local print partner, which prints in many countries close to your address.
- Printing: 1-2 business days
- Delivery: 3-7 business days in most countries
- Remote areas: up to 10-15 business days
Shipping Cost
Shipping is calculated at checkout from our local print partner, based on your address. You will see the exact shipping price, and any faster shipping options available for your address, before you pay.
Note: Where a book has to cross a border to reach you, you may be responsible for customs duties and taxes upon delivery.
Processing Time
All personalized books are made to order. Please allow 1-2 business days for printing before shipping. During peak seasons (holidays), printing may take longer.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package through our website or directly with the carrier.
Shipping Address
Please ensure your shipping address is correct when placing your order. We cannot be responsible for orders shipped to incorrect addresses provided by customers.
If you need to change your shipping address, please contact us immediately at [email protected]. We can only modify addresses before the order has been shipped.
Lost or Damaged Packages
Lost Packages
If your tracking shows delivered but you haven't received your package, please:
- Check with neighbors or building management
- Look for a notice from the carrier
- Contact the carrier directly
- If still not found, contact us within 7 days of delivery confirmation
Damaged Packages
If your book arrives damaged, please contact us within 7 days with photos of the damage. We'll arrange for a replacement to be sent at no additional cost.
Holiday Shipping
During peak holiday seasons, we recommend ordering early to ensure delivery by your desired date:
- Christmas orders: Order by December 15th for standard shipping
- Valentine's Day: Order by February 7th for standard shipping
- Mother's/Father's Day: Order 10 days before for standard shipping
Contact Us
If you have any questions about shipping or need assistance with your order, please contact our customer service team at [email protected].